Happy Head
Pharmaceutical Company
We are leaders in customized hair growth solutions prescribed by dermatologists for men and women.
Our main product is a customized prescription-grade topical solution applied directly to the scalp, discreetly delivered to your doorstep.
We offer a FREE online dermatologist consultation with every new subscription order.
Job Description
Sales and Customer Service Associate
Proactive Sales Outreach: Conduct outbound sales calls to new, potential, and past customers, educating them on product benefits, promotions, and cross-sell opportunities to drive sales and conversions.
Customer Relationship Building: Build strong relationships with customers, delivering a consultative approach to meet their needs and upsell additional products and services.
Problem-Solving for Retention: Address customer complaints effectively, offering solutions that ensure customer satisfaction and retention, maximizing lifetime value.
Account Management: Open, close, and manage customer accounts, keeping all records up-to-date and ensuring seamless customer experiences.
Order and Financial Processing: Process orders, returns, and refunds accurately and efficiently to support smooth customer transactions.
Sales Insight and Feedback: Identify patterns in customer feedback and communicate actionable insights to the team to optimize future sales strategies.
Job Requirements:
Sales-Driven Mindset: A passion for sales with a track record of successfully meeting or exceeding sales targets in a fast-paced environment.
Exceptional Communication Skills: Strong verbal and written communication skills to engage and convert customers effectively, and comfortable on the phone.
Independent and Entrepreneurial Attitude: A self-starter mentality with the drive to work autonomously in a high-growth environment.
Adaptability and Comfort in a Startup: Willingness to work in a small, agile team with fewer than 30 people.
Bachelor’s Degree.
Nice to have:
1-2 years of sales or customer support experience within a B2C environment.
Familiarity with sales and customer service platforms like Zendesk or Five9.
Demonstrated ability to achieve or surpass sales goals.
results-driven and proactive.
Compensation Package:
Salary Proposal
Competitive hourly rate + overtime.
Sales Commissions to reward high performance.
Comprehensive benefits including Medical, Dental, Vision, 401K, and a $100/month Wellness Reimbursement.
Unlimited vacation for a balanced work-life experience.
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