Manager of Development Operations

Manager of Development Operations
Oversee and manage the administrative and technical needs of the Development Department, ensuring effective and efficient operations in alignment with industry best practices and compliance needs. Manage and maintain Fulfillment Fund’s donor database (Raiser’s Edge), ensuring accuracy, security, and best practices, including gift acceptance, processing, receipting, reporting, and acknowledgment. Serve as liaison between Development and Finance Departments to ensure accurate gift/donation deposits, coding, processing, recording, and reconciliation of income and Development expenses. Collaborate with Development colleagues in the execution of fundraising activities, including appeals, events, and donor communications (thank-you letters, invitations, pledge reminders, solicitation letters, and tribute mailings). Oversee and integrate giving platforms (Salsa, PayPal Giving, Benevity, YourCause) and interpret gift reports. Produce reports to track and analyze fundraising trends, outcomes, ROI, and donor engagement metrics to support overall organization fundraising strategy, including board give-get reports, Advancement KPIs, and appeal performance reports. Create constituent lists for fundraising, events, marketing, annual reports, donor honor rolls, and newsletters. Ensure all required city and state permits are completed before solicitation begins and produce necessary reports for regulatory agencies. Maintain systems for donor files, event records, cash receipts, and acknowledgments per policies and procedures. Collaborate with staff outside the Development Department to track prospects and supporters (e.g., volunteers, alumni) in the donor database. Support donor/prospect communications through email marketing system integrated with the donor database. Supervise event sponsorship tracking, donor stewardship activities, and recognition processes. Assist in the creation and maintenance of donation platforms, event fundraising pages, and sponsorship recognition structures.